About bc211

Who We Are

bc211 is a Vancouver-based nonprofit organization that specializes in providing information and referral regarding community, government and social services in BC. Our help line services include 211, the Alcohol and Drug Information and Referral Service (ADIRS), the Gambling Support Line BC, the Shelter and Street Help Line, VictimLink BC, and the Youth Against Violence Line.

Click here for our 2017-18 Annual Report

We also offer training to service providers and community members on various topics, produce the twice-daily Shelter List, create customized data products, and operate the Red Book Online searchable directory of resources.

Our Vision

Strengthening communities by connecting people with the help they need

Our Mission

Providing access to community, government and social services

Our Values

SERVICE: We work as a community to serve community

INTEGRITY: We serve clients with respect

INNOVATION: We seek solutions for tomorrow

In support of these statements, bc211 is committed to:

  • Operating information and referral services in Greater Vancouver and British Columbia by providing information on, and referring persons to government, private or community services and resources.
  • Providing special services relating to information and referral for the public or for particular parties, whether or not with charge, or on a contract basis or for a fee.
  • Assisting and co-operating in the provision and development of information and referral and community communications services in British Columbia.
  • Carrying out public education and encouraging group and individual self-development in the matter of developing access to information.
  • Supporting just access to information on government, private or community services.


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