Career Opportunities

Current Postings

Thank you for your interest in bc211. There is one job opportunity at this time.

Location: Downtown Vancouver, BC

Who We Are

Finding the right information or services can be a frustrating experience for many people. bc211 offers a single point of access for anyone seeking non-emergency human services: individuals, families, people facing barriers because of language, poverty or personal difficulty, as well as professionals in government, business or community agencies.

bc211 meets the increasing demand for social services navigation and provides human services data and analysis, assisting funders and community planners with making critical policy programming decisions. bc211 develops and manages online web enabled databases for the public and for specialized applications, bringing information to people when and how they want to receive it.

Vision:  Strengthening communities by connecting people with the help they need.
Mission:  Providing access to community, government and social services
Values:  Service – We work as a community to serve community
 Integrity – We serve clients with respect
 Innovation – We seek solutions for tomorrow

January 2020

Full Time Information and Referral Specialist

The Position:

The successful candidate will be able to use their excellent interpersonal and communications skills to provide support, crisis management, assistance and information/referral to clients, who may be involved in crisis situations such as sexual assault, violence in intimate relationships, addiction to substances or gambling, elder abuse or adult survivors of childhood abuse.


  • Responds to enquiries via telephone, email, mail, TTY, text, chat, or personal interview
  • Assesses client needs, provides support and crisis management as needed
  • Accesses resources available from the bc211 database, internet or other sources
  • Provides information about the systems of services, outlines possible options and makes appropriate referrals to community, social or government resources
  • Initiates and performs follow-ups, advocacy, and assisted referrals
  • Notes unmet needs and gaps in services
  • Maintains accurate record of all contacts
  • May represent bc211 on committees, at meetings and conferences, and at community events
  • Required to attain and maintain AIRS certification


  • Minimum Community college Diploma in Community Social Service Work (A University Degree in Social Sciences is a plus)
  • Two (2) years recent related experience working in the social services field and familiarity with BC social, community and criminal justice services or an equivalent combination of education, training and experience
  • Must be able to work morning, evening and overnight shifts on weekdays and weekends as per operational requirements
  • Ability to communicate effectively in English, both verbally and in writing
  • Ability to deal with clients in an empathic, courteous and tactful manner
  • Ability to speak one or more languages, in addition to English, is an asset

Salary: CSSEA/CSSBA General Services Collective Agreement wage grid 11, along with applicable health and welfare benefits.

Shift schedule: The help lines operate 24 hours / 7 days a week.  This position requires a rotation of evening, morning, weekend shifts with a minimum of three (3) overnight shifts within a seven-week period

Hours per week: Approximately 35 hours plus occasional overtime.

Automobile use: There is no requirement for use of an automobile.

Closing date:  The posting will remain open until the position is filled.

Resume and Cover Letter to: