Career Opportunities

Current Postings

Part Time Information and Referral Specialist - July 2016

Location: Downtown Vancouver, BC
Start Date: September 2016

Who We Are

Finding the right information or services can be a frustrating experience for many people. bc211 offers a single point of access for anyone seeking non-emergency human services: individuals, families, people facing barriers because of language, poverty or personal difficulty, as well as professionals in government, business or community agencies.

bc211 meets the increasing demand for social services navigation and provides human services data and analysis, assisting funders and community planners with making critical policy programming decisions. bc211 develops and manages online web enabled databases for the public and for specialized applications, bringing information to people when and how they want to receive it.

Vision:  Strengthening communities by connecting people with the help they need.
Mission:  Providing access to community, government and social services
Values:  Service – We work as a community to serve community
 Integrity – We serve clients with respect
 Innovation – We seek solutions for tomorrow

The Position:

A successful candidate would use their excellent interpersonal and communications skills to provide support, crisis management, assistance and information/referral to clients, who may be in crisis situations involving sexual assault, violence in intimate relationships, addiction to substances or gambling, elder abuse or adult survivors of childhood abuse.


  • Responds to enquiries via telephone, email, mail, TTY, text, or personal interview
  • Assesses client needs, provides support and crisis management as needed
  • Accesses resources available from the database, internet or other sources
  • Provides information about the systems of services, outline possible options and make appropriate referrals to community resources
  • Initiates and performs follow-ups, advocacy, assisted referrals
  • Notes unmet needs and gaps in services
  • Maintains accurate record of all contacts
  • May represent bc211 on committees, at meetings and conferences and at community events


  • Minimum Community College Diploma in Community Social Service Work or University Degree in Social Sciences or equivalent experience
  • Fluency in a language additional to English is preferred
  • Relevant experience working in the social services field and familiarity with BC social, community and criminal justice services
  • Ability to communicate effectively in English both verbally and in writing
  • Ability to deal with clients in an empathic, courteous and tactful manner
  • Must be able to work morning, evening and overnight shifts on weekdays and weekends as per operational requirements

Salary: Social Service Sector collective agreement wage grid 11, plus benefits

Shift schedule: The help lines operate 24 hours / 7 days a week. This position requires a rotation of evening, morning, weekend shifts with a minimum of 3 overnight shifts within a seven week period

Hours per week: Approximately 21 hours plus occasional overtime

Automobile Use: There is no requirement for use of an automobile

Please send Cover Letter and Resume to .  We thank all applicants for their interest in bc211, but only those applicants who will be interviewed will be contacted.

Closing Date: August 12, 2016