Career Opportunities

Current Postings

Manager of Human Resources and Administration Vacancy – August 2016
Part Time Information and Referral Specialist - July 2016

Location: Downtown Vancouver, BC
Start Date: September 2016

Who We Are

Finding the right information or services can be a frustrating experience for many people. bc211 offers a single point of access for anyone seeking non-emergency human services: individuals, families, people facing barriers because of language, poverty or personal difficulty, as well as professionals in government, business or community agencies.

bc211 meets the increasing demand for social services navigation and provides human services data and analysis, assisting funders and community planners with making critical policy programming decisions. bc211 develops and manages online web enabled databases for the public and for specialized applications, bringing information to people when and how they want to receive it.

Vision:  Strengthening communities by connecting people with the help they need.
Mission:  Providing access to community, government and social services
Values:  Service – We work as a community to serve community
 Integrity – We serve clients with respect
 Innovation – We seek solutions for tomorrow

Manager of Human Resources and Administration Vacancy - August 2016

Job Summary:

Reporting to the Executive Director and working as part of a management team, this multi-faceted position encompasses the full range of human resources functions for the organization with responsibilities including: collective agreement administration, recruitment, policy development, benefits administration, labour relations, staff engagement, and payroll. The incumbent completes annual and one-time funding applications, as well as ongoing funder reporting throughout the year, including the analysis and presentation of statistical information. In collaboration with the Executive Director and other managers, leads the annual budgeting process and manages the operating budget. The Manager of Human Resources and Administration supervises the Administrative Assistant and is responsible for the smooth operation of the facility. The Manager provides administrative support to the Board of Directors and is expected to attend all bi-monthly Board meetings. In collaboration with staff, ensures that bc211’s social media strategy is carried out. Additionally, this position is accountable for the Alliance of Information and Referral Systems (AIRS) accreditation process, which occurs on a 5-year cycle.

This position requires a person who, at their core, likes to enhance and build positive work places. At bc211 we have an open and positive relationship with our staff and we strive for bc211 to be a great place to work.

Education and Experience

As the ideal candidate, you will have:

  • A university degree in human resources, business, program evaluation or related field with 5 to 7 years experience (CHRP designation a plus)
  • Experience working in a unionized environment and administering a collective agreement
  • Experience working with a staff of approximately 40 people (mix of full-time, part-time, and casual), including benefits administration, payroll, and full-cycle HR
  • Experience working within the non-profit sector, including grant writing and funder reporting
  • Experience developing and managing a multi-million dollar budget
  • Experience contributing to an effective management team
  • Experience with an accreditation process
  • Some social media experience

Application Process

If you are a person who is seeking a multifaceted role in a dynamic organization, bc211 may be a fit for you. We offer a competitive salary and comprehensive employer-paid benefits package, including participation in the Municipal Pension Plan.

If you would value being a part of an organization with a wonderful team of dedicated people who make a difference each day because of what they do, you are invited to send an email with your resume and cover letter to

We thank all applicants for their interest in bc211, but only those applicants who will be interviewed will be contacted.

Closing Date: August 12, 2016

Part Time Information and Referral Specialist – July 2016

The Position:

A successful candidate would use their excellent interpersonal and communications skills to provide support, crisis management, assistance and information/referral to clients, who may be in crisis situations involving sexual assault, violence in intimate relationships, addiction to substances or gambling, elder abuse or adult survivors of childhood abuse.


  • Responds to enquiries via telephone, email, mail, TTY, text, or personal interview
  • Assesses client needs, provides support and crisis management as needed
  • Accesses resources available from the database, internet or other sources
  • Provides information about the systems of services, outline possible options and make appropriate referrals to community resources
  • Initiates and performs follow-ups, advocacy, assisted referrals
  • Notes unmet needs and gaps in services
  • Maintains accurate record of all contacts
  • May represent bc211 on committees, at meetings and conferences and at community events


  • Minimum Community College Diploma in Community Social Service Work or University Degree in Social Sciences or equivalent experience
  • Fluency in a language additional to English is preferred
  • Relevant experience working in the social services field and familiarity with BC social, community and criminal justice services
  • Ability to communicate effectively in English both verbally and in writing
  • Ability to deal with clients in an empathic, courteous and tactful manner
  • Must be able to work morning, evening and overnight shifts on weekdays and weekends as per operational requirements

Salary: Social Service Sector collective agreement wage grid 11, plus benefits

Shift schedule: The help lines operate 24 hours / 7 days a week. This position requires a rotation of evening, morning, weekend shifts with a minimum of 3 overnight shifts within a seven week period

Hours per week: Approximately 21 hours plus occasional overtime

Automobile Use: There is no requirement for use of an automobile

Please send Cover Letter and Resume to .  We thank all applicants for their interest in bc211, but only those applicants who will be interviewed will be contacted.

Closing Date: August 12, 2016