Career Opportunities

Current Postings

Thank you for your interest in bc211. There are several opportunities at this time. Three positions in the Resources and Publications Department and one in the Information and Referral Department.

Location: Downtown Vancouver, BC

Who We Are

Finding the right information or services can be a frustrating experience for many people. bc211 offers a single point of access for anyone seeking non-emergency human services: individuals, families, people facing barriers because of language, poverty or personal difficulty, as well as professionals in government, business or community agencies.

bc211 meets the increasing demand for social services navigation and provides human services data and analysis, assisting funders and community planners with making critical policy programming decisions. bc211 develops and manages online web enabled databases for the public and for specialized applications, bringing information to people when and how they want to receive it.

Vision:  Strengthening communities by connecting people with the help they need.
Mission:  Providing access to community, government and social services
Values:  Service – We work as a community to serve community
 Integrity – We serve clients with respect
 Innovation – We seek solutions for tomorrow

March 2018

Position 1: Resources & Publications Specialist, Permanent Full Time

Position 2: Resources & Publications Specialist, Full Time (6 month project)

Position 3: Resources & Publications Specialist, Full Time (6 month project)

The successful candidate will assist with the development and updating of the bc211 database for the purpose of supporting our helplines and/or publications, under the direction of the Manager of Resources and Publications/IT and the daily supervision of the Resources Coordinator.

Key Duties and Responsibilities:

  1. Maintains bc211’s community services information database by:
  • Identifying resources that require updating
  • Connecting with the appropriate contact person for each resource
  • Requesting relevant and up to date information, by telephone or electronically
  • Abstracting information from relevant print and electronic sources
  • Creating and updating resource records in the database, through data entry
  • Making new and updated information available to bc211 staff
  1. Participates in the development and implementation of an indexing system for human services
  2. Remains informed about community services throughout the Province of BC.
  3. Represents bc211 on committees, at meetings, or in promotional undertakings as assigned.
  4. Attends and participates in staff meetings and events and workshops hosted by bc211 as required.
  5. Contributes to the preparation of reports, proposals, publications, procedures, correspondence, and social media by researching, writing, preparing, copy editing, and proofreading.
  6. Performs other duties as required.

Skills and Experience:

  1. Excellent oral and written communication skills.
  2. Previous data entry experience is required.
  3. Publishing and proofreading experience is preferred.
  4. Excellent computer skills with accurate keyboarding (minimum 45 words per minute).
  5. Demonstrated ability to research, summarize, and organize information, giving exact attention to detail.
  6. Knowledge of community services in the Province of BC.
  7. Demonstrated ability to work independently with minimum supervision, and also collaboratively and cooperatively as part of a team.
  8. Ability to work quickly and efficiently under pressure in meeting deadlines.
  9. Ability to deal tactfully and effectively with the public and community agencies.


  1. Post-secondary education in writing and editing, social services, library and information studies, or equivalent combination of training/experience/education.
  2. Committed to attain and maintain an AIRS Certified Resource Specialist (CRS) designation.


Salary: CSSEA/CSSBA General Services Collective Agreement, wage grid 11.
Location: bc211, 330-111 West Hastings Street, Vancouver BC V6B 1H4
Employment Date: TBD.
Shift Schedule: Monday to Friday, 7 hour working day, fixed schedule.
Hours per week: 35 hours
Other information: This position is open to male and female applicants.
This position requires union membership.
There is no requirement for use of candidate’s automobile in performance of duties.
To be considered for this position, candidates must achieve a passing score on required skills tests
Closing Date: Until positions filled
Send application to:

We thank all applicants for their interest but only those selected for interviews will be contacted.

February 2018

Position: Full Time Information and Referral Specialist

The successful candidate will be able to use their excellent interpersonal and communications skills to provide support, crisis management, assistance and information/referral to clients, who may be involved in crisis situations such as sexual assault, violence in intimate relationships, addiction to substances or gambling, elder abuse or adult survivors of childhood abuse.


  • Responds to enquiries via telephone, email, mail, TTY, text, chat, or personal interview
  • Assesses client needs, provides support and crisis management as needed
  • Accesses resources available from the bc211 database, internet or other sources
  • Provides information about the systems of services, outlines possible options and makes appropriate referrals to community, social or government resources
  • Initiates and performs follow-ups, advocacy, and assisted referrals
  • Notes unmet needs and gaps in services
  • Maintains accurate record of all contacts
  • May represent bc211 on committees, at meetings and conferences, and at community events
  • Required to attain and maintain AIRS certification


  • Minimum Community college Diploma in Community Social Service Work (A University Degree in Social Sciences is a plus)
  • Two (2) years recent related experience working in the social services field and familiarity with BC social, community and criminal justice services or an equivalent combination of education, training and experience
  • Must be able to work morning, evening and overnight shifts on weekdays and weekends as per operational requirements
  • Ability to communicate effectively in English, both verbally and in writing
  • Ability to deal with clients in an empathic, courteous and tactful manner
  • Ability to speak one or more languages, in addition to English, is an asset

Salary: CSSEA/CSSBA General Services Collective Agreement wage grid 11, along with applicable health and welfare benefits.

Shift schedule: The help lines operate 24 hours / 7 days a week. This position requires a rotation of evening, morning, weekend shifts with a minimum of three (3) overnight shifts within a seven-week period

Hours per week: Approximately 35 hours plus occasional overtime.

Automobile use: There is no requirement for use of an automobile.

Closing date: The posting will remain open until the position is filled.

Application: Send cover letter and resume to

We thank all applicants for their interest but only those selected for interviews will be contacted.