Career Opportunities

Current Postings

Thank you for your interest in bc211. There is one job opportunity at this time.

Location: Downtown Vancouver, BC

Who We Are

Finding the right information or services can be a frustrating experience for many people. bc211 offers a single point of access for anyone seeking non-emergency human services: individuals, families, people facing barriers because of language, poverty or personal difficulty, as well as professionals in government, business or community agencies.

bc211 meets the increasing demand for social services navigation and provides human services data and analysis, assisting funders and community planners with making critical policy programming decisions. bc211 develops and manages online web enabled databases for the public and for specialized applications, bringing information to people when and how they want to receive it.

Vision:  Strengthening communities by connecting people with the help they need.
Mission:  Providing access to community, government and social services
Values:  Service – We work as a community to serve community
 Integrity – We serve clients with respect
 Innovation – We seek solutions for tomorrow

Executive Director – bc211

“Connecting people with the help they need”

Opportunity to Lead an Important Community Service Organization

Finding the right information or services can be a frustrating experience for many people. bc211 maintains an online database of provincial resources, operates several help lines including 211 for the Lower Mainland, Fraser Valley, Squamish-Lillooet, Sunshine Coast Regional District, Vancouver Island, and the Gulf Islands, plus the following provincial lines: VictimLink BC and Yukon, Youth Against Violence Line, and Alcohol & Drug Information and Referral Service. bc211 offers a single point of access for anyone seeking non-emergency human services: individuals, families, people facing barriers because of language, poverty or personal difficulty, as well as professionals in government, business or community agencies. Certified information and referral specialists assess each an individual’s needs and link them to the best available services and programs. Communication can be done via phone, text, web chat, email and online directory. Under the Board’s strategic plan and the ED’s leadership, the 211 line will see its geographic reach expand to serve an even greater number of people.

Through a team of 40, the organization will effectively meet the increasing demand for social service information and referral and provide critical information back to government and related agencies for better community service planning. bc211 specializes in human service data assisting funders and community planners with making critical business decisions. bc211 operates an important online public database for community services.

Accountable to the Board of Directors, the Executive Director will provide operational leadership to all aspects of bc211, including achievement of strategic, financial and service objectives, and also act as the public face of the organization.

As the ideal candidate, you are a values-driven leader who brings a track record of success in general management within a growing organization that provides services to the public, ideally through a technology platform. You have successfully led organizational growth through project management, strategic perspective, and best practices in organizational development and technology. Experience fostering collaborative working relationships with government stakeholders, in a unionized workforce and with a Board of Directors, is key. An impactful communicator, you are skilled in developing partnerships locally and nationally, with community agencies, government officials, and media representatives and use these relationships to advocate for bc211 and develop new opportunities. Strong awareness of current contact centre trends and best practices, and innovative web-enabled contact centre technologies will be a distinct asset.

For more information about this exciting opportunity, please visit the career section of bc211 and/or United Way of the Lower Mainland’s websites. If you are interested in pursuing this exciting opportunity and you have the skills, ability, knowledge and enthusiasm to lead our wonderful organization please send your resume to tanjeetk@uwlm.ca, care of the United Way of the Lower Mainland, no later than 4:00pm on April 25, 2019.