Career Opportunities

Current Postings

Thank you for your interest in bc211. There is one job opportunity at this time.

Location: Downtown Vancouver, BC

Who We Are

Finding the right information or services can be a frustrating experience for many people. bc211 offers a single point of access for anyone seeking non-emergency human services: individuals, families, people facing barriers because of language, poverty or personal difficulty, as well as professionals in government, business or community agencies.

bc211 meets the increasing demand for social services navigation and provides human services data and analysis, assisting funders and community planners with making critical policy programming decisions. bc211 develops and manages online web enabled databases for the public and for specialized applications, bringing information to people when and how they want to receive it.

Vision:  Strengthening communities by connecting people with the help they need.
Mission:  Providing access to community, government and social services
Values:  Service – We work as a community to serve community
 Integrity – We serve clients with respect
 Innovation – We seek solutions for tomorrow

September 30 2019
Resources & Publications Specialist, Full Time – Temporary (maternity leave coverage)
The Position:
The successful candidate will assist with the development and updating of the bc211 database for the purpose of supporting our helplines and/or publications, under the direction of the Manager of Resources and Publications/IT and the daily supervision of the Resources Coordinator.

  1. Maintains bc211’s community services information database by:
  • Identifying resources that require updating
  • Connecting with the appropriate contact person for each resource
  • Requesting relevant and up to date information, by telephone or electronically
  • Abstracting information from relevant print and electronic sources
  • Creating and updating resource records in the database, through data entry
  • Making new and updated information available to bc211 staff
  1. Participates in the development and implementation of an indexing system for human services
  2. Remains informed about community services throughout the Province of BC.
  3. Represents bc211 on committees, at meetings, or in promotional undertakings as assigned.
  4. Attends and participates in staff meetings and events and workshops hosted by bc211 as required.
  5. Contributes to the preparation of reports, proposals, publications, procedures, correspondence, and social media by researching, writing, preparing, copy editing, and proofreading.
  6. Performs other duties as required.

Skills and Experience:

  1. Excellent oral and written communication skills.
  2. Previous data entry experience is required.
  3. Publishing and proofreading experience is preferred.
  4. Excellent computer skills with accurate keyboarding (minimum 45 words per minute).
  5. Demonstrated ability to research, summarize, and organize information, giving exact attention to detail.
  6. Knowledge of community services in the Province of BC.
  7. Demonstrated ability to work independently with minimum supervision, and also collaboratively and cooperatively as part of a team.
  8. Ability to work quickly and efficiently under pressure in meeting deadlines.
  9. Ability to deal tactfully and effectively with the public and community agencies.


  1. Community College certificate in library and information studies, human services, or equivalent combination of training/experience/education.
  2. Committed to attain and maintain an AIRS Certified Resource Specialist (CRS) designation.

Salary: CSSEA/CSSBA General Services Collective Agreement wage grid 11, along with applicable benefits.
Hours per week: 35 hours.
Automobile use: There is no requirement for use of an automobile.
Closing date: The posting will remain open until the position is filled.
We thank all applicants for their interest but only those selected for interviews will be contacted.
Resume and Cover Letter to: