Help Lines

211 – 2-1-1

211 is a confidential, multilingual telephone and texting service available in Metro Vancouver, Fraser Valley, Squamish-Lillooet and Sunshine Coast Regional Districts. On September 18, 2017, the 211 service expanded to Vancouver Island and the Gulf Islands. 211 provides free information and referral to a full range of community, social, and government services, and operates twenty-four hours a day, seven days a week.


VictimLink BC – 1-800-563-0808

VictimLink BC is a toll-free, confidential, multilingual telephone service available across BC and Yukon 24 hours a day, 7 days a week at 1-800-563-0808. It provides information and referral services to all victims of crime and immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services.

Youth Against Violence Line – 1-800-680-4264

The Youth Against Violence Line is a safe, confidential and anonymous way for young people across BC to report crime or violent incidents, or to talk through any type of problem with a supportive person. We offer non judgmental support in many languages, and will provide you with options, information and referrals to services that can help.
Parents, teachers, caregivers, service providers and others can also call for information about youth-related resources.

The Alcohol & Drug Information and Referral Service
Lower Mainland: 604-660-9382, BC: 1-800-663-1441

Worried about drug and alcohol use? Whether it’s for yourself or someone you care about, you can call us for information, options and support.

We can refer you to a full range of counselling and treatment services across BC.

Services on the Alcohol and Drug Line are confidential, multilingual, free, and available 24/7.

The Shelter and Street Help Line – 2-1-1

The Shelter and Street Help Line is designed to assist people who are affected by homelessness in the Metro Vancouver and Fraser Valley regional districts, as well as in Greater Victoria. We understand that a wide range of circumstances can result in homelessness so we provide information on a variety of programs and services.

The Shelter and Street Help Line calls Lower Mainland and Victoria shelters twice per day, and publishes the Shelter List, which details available shelter beds and mats for women, men, youth and families.

The Shelter List is updated twice per day at around 11:30 AM, and around 7:30 PM. Contact us to find available shelter beds and services in the Lower Mainland and Victoria: dial or text 2-1-1.