Information & Referral and Communications Skills Workshop

Helping people connect with the services they need is integral to working in any nonprofit agency.

Date: Wednesday, November 7, 2018

Time: 9:30 am to 3:30 pm

Cost: $80

Location: bc211, 330-111 West Hastings Street, Vancouver, BC, V6B 1H4

Registration: Deadline for registration is November 2, 2018

Provided: Light refreshments are included; a list of local lunch options is available on request.

Bring: A laptop or tablet is required for use in the workshop; if unable to bring one, please call ahead as there may be a few spares available from bc211.

Description: In this interactive session you will learn:

  • professional standards of providing quality information and referral (I&R)
  • communication skills that support I&R, including building rapport, active listening, and effective assessment
  • specialized I&R skills to meet population-specific needs
  • tips for maintaining community resource information
  • efficient use of the bc211 online directory to find resources

Intended for staff who interact with the public in the nonprofit sector, the day will be highly participatory with small-group exercises that encourage self-awareness, reflection, and learning on a personal level. Participation is also a great way to network with other social service providers.


Susan Larkin has been providing educational workshops at bc211 and in the community for 20 years. As a Certified Information and Referral Specialist (CIRS), she knows the complexity of providing quality information and referral, and as a Certified Resource Specialist (CRS), she also understands the necessity of accessing up-to-date and accurate resource information. Her facilitation skills and interest in empowerment result in trainings that are informative, relevant, and enjoyable.

Registration – Workshop Full

Please also enter the names of the individuals that will attend the workshop, place of work and his/her email address in the comment section on Paypal.