Search FAQ

Frequently Asked Questions – The Red Book Online

What is the Red Book Online?
A searchable online directory of community, government, and social services serving the Fraser Valley, Metro Vancouver, Squamish-Lillooet and Sunshine Coast regional districts. It is the online legacy of the original print Red Book that was published until 2007.

Who operates the Red Book Online?
It is a service of bc211, a nonprofit information and referral organization that has been working since 1953 to connect people with the help they need. See our About page for more information about our services.

Where does the resource information come from?
The resource information on the Red Book Online is collected directly from the organizations listed on the site. bc211’s Resources and Publications staff work tirelessly to gather and maintain up-to-date community and government services information.

Can any group or company be listed on the site?
There are firm guidelines around what kinds of services we include in our resource database. Read our Inclusion Policy to understand the the scope of our database and the standards by which inclusion/exclusion decisions are made.

How can I get my organization listed?
We will be happy to review your organization or service for inclusion in our database. Please send us an email at There is no fee for inclusion in our database.

I get too many search results. How can I narrow my search?
Read our Search Tips for information about some useful search techniques that can help narrow your results.

Why can’t I find resources for my community?
There is a chance that your community is not covered by our service. The Red Book Online currently only serves communities located in Metro Vancouver, Fraser Valley, Squamish-Lillooet and Sunshine Coast regional districts.

I found some inaccurate information. Who can I contact?
Please email us at or dial 2-1-1 to let us know what needs to be changed. You can also message us by texting the name of your city to 2-1-1.

How can I get a printable list of resources?
Unfortunately at this time the Red Book Online is not optimized for printing. Individual resources and search results can be printed from your browser, but nothing more advanced is available at this time. If you are interesting in ordering a customized resource list please email us at

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