BC211(formerly Information Services Vancouver)Services

Training

BC211 offers professional development workshops and customized training. Standard workshops are usually held at BC211 in the spring and fall, but are also available year round at your location, should that be more convenient.

Standard Workshops

Time: Workshops run from 9 am to 12 noon. Registration begins January 16, 2012.
Location: BC211 office, Suite 330-111 West Hastings Street. We are in the Woodward’s Heritage Building on the corner of Abbott and Hastings Street

Information & Referral March 28, 2012

All of us in the helping professions provide information and give referrals at some point in our work. Learn how to provide effective I&R, professional standards for I&R, specialized I&R skills, and how to meet specific needs of special populations.

Communication Skills April 4, 2012

Learn about the communication skills that underlie all our work and personal interactions. Gain new insight and practice establishing rapport, assessing client need, active listening, effective questioning, and dealing with challenging callers.

Advanced Communication Skills April 11, 2012

Build on your basic communication skills by examining your listening habits and learning specific techniques for different situations. Topics covered include specific techniques to deal with difficult situations, enhancing workplace communication, healthy boundaries, dealing with stress, and finding inspiration in clients.

Self-Care for Service
Providers
April 18, 2012

Direct service work in I&R or social services can be very stressful. Learn how to recognize the signs of compassion fatigue, burnout, and vicarious trauma. We will investigate personal, professional, and organizational solutions, covering topics such as healthy boundaries, workplace communication, self-care techniques, and resiliency building. Come away with an action plan for how to better care of yourself.

Fees

Advanced registration with payment is required. Registration begins January 16, 2012

Individual Workshop for 1 person - $26

Workshop Registration

Custom Training and Training Consultation Services

BC211 can work with you to develop customized training to suit your organization's particular needs. In the past we have worked with agencies like the Red Cross, Problem Gambling Division and Settlement Workers in Schools to develop customized I&R training or to deliver workshops on such topics as family violence, sexual assault, alcohol and drug misuse, relevant systems of service, and assisting specific populations.

Customized workshops are $75/hour, plus HST, travel, and preparation expenses.

For more information about training, contact us at 604-875-6431 or info@bc211.ca