bc211 offers professional development workshops, Domestic Violence Intervention workshop and customized training.





Information & Referral

Next Session - TBA

All of us in the helping professions provide information and give referrals at some point in our work. Learn how to provide effective I&R, professional standards for I&R, specialized I&R skills, and how to meet specific needs of special populations.


Communication Skills

Next Session - TBA

Learn about the communication skills that underlie all our work and personal interactions. Gain new insight and practice establishing rapport, assessing client need, effective questioning, and active listening


Advanced Communication Skills

Next Session - TBA

Build on your basic communication skills by examining your habits of listening, and learning techniques to deal with challenging communication situations. We’ll also examine how crisis, trauma, mental health issues, conflict, and anger can impact communication.


Self-Care for Service

Next Session - TBA

Direct service work in I&R and other social services can be very stressful. Learn how to recognize the signs of compassion fatigue, burnout, and vicarious trauma. We will investigate personal and organizational solutions, covering topics such as healthy boundaries, workplace communication, and self-care strategies. Come away with an action plan for how to take good care of yourself.

Fees TBA

For information about any training, contact us at 604-875-6431 or shane@bc211.ca





Domestic Violence Intervention: Awareness to Action

Participants will develop skills on how to identify, assist and direct appropriately those who may be experiencing domestic violence within the framework of Information and Referral (I&R).

The workshop is suitable for front-line staff who may encounter victims of domestic violence.

Wednesday, April 09, 2014
09:00 AM - 12:00 PM
United Way of the Fraser Valley
31667 South Fraser Way
Abbotsford, BC
Friday, April 11, 2014
09:00 AM - 12:00 PM
United Way of the Lower Mainland
4543 Canada Way
Burnaby, BC


Click here to register




Custom Training and Training Consultation Services




For information about any training, contact us at 604-875-6431 or shane@bc211.ca


VictimLinkBC (BC and Yukon): 1-800-563-0808 The Problem Gambling Help Line (BC): 1-888-795-6111 The Alcohol and Drug Information and Referral Service (BC): 604-660-9382 or 1-800-663-1441; (Yukon) 1-866-980-9099 The Shelter and Street Help Line (Lower Mainland): 604-875-6381 The Youth Against Violence Line (BC): 1-800-680-4264  

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