bc211 Workshops

bc211 Training

Information & Referral
Next Session - TBA
All of us in the helping professions provide information and give referrals at some point in our work. Learn how to provide effective I&R, professional standards for I&R, specialized I&R skills, and how to meet specific needs of special populations.
Communication Skills
Next Session - TBA
Learn about the communication skills that underlie all our work and personal interactions. Gain new insight and practice establishing rapport, assessing client need, effective questioning, and active listening.
Advanced Communication Skills
Next Session - TBA
Build on your basic communication skills by examining your habits of listening, and learning techniques to deal with challenging communication situations. We’ll also examine how crisis, trauma, mental health issues, conflict, and anger can impact communication.
Self-Care for Service Providers
Next Session - TBA
Direct service work in I&R and other social services can be very stressful. Learn how to recognize the signs of compassion fatigue, burnout, and vicarious trauma. We will investigate personal and organizational solutions, covering topics such as healthy boundaries, workplace communication, and self-care strategies. Come away with an action plan for how to take good care of yourself.

Custom Training and Training Consultation Services

For information about training, contact us at 604-875-6431 or shane@bc211.ca

VictimLinkBC (BC and Yukon): 1-800-563-0808 The Problem Gambling Help Line (BC): 1-888-795-6111 The Alcohol and Drug Information and Referral Service (BC): 604-660-9382 or 1-800-663-1441; (Yukon) 1-866-980-9099 The Shelter and Street Help Line (Lower Mainland): 604-875-6381 The Youth Against Violence Line (BC): 1-800-680-4264