bc211: Helping Seniors on the Move

Since June 2018, bc211 has provided expanded Seniors Transportation Information as part of its phone services. Developed in partnership with Seniors on the Move, this expanded service lets seniors in Metro Vancouver phone 2-1-1 any time of day to get information on transportation options such as transit, volunteer ride programs, HandyDART, driver’s licenses, and more.

Seniors’ Transportation Services

bc211 call-takers provide seniors with information on transportation, including how to obtain a Compass Card, what to expect in transitioning out of driving, how to apply for HandyDART or HandyCARD, and how to access community shuttle services or volunteer driver programs. Seniors can obtain information on Metro Vancouver area transportation options twenty-four hours a day, seven days a week, in multiple languages.

Seniors on the Move is an initiative that works to improve, innovate, and increase transportation options for seniors in order to reduce social isolation. The goals of Seniors on the Move are to:

  • Help seniors plan for age-related changes to their transportation needs and connects them to the appropriate transportation options;
  • Build upon the transportation services that are working well in communities;
  • Test new modes of sustainable transportation services that advance innovative partnerships; and
  • Share learnings with other transportation providers and decision-makers to promote systemic change.

bc211 specializes in providing free information and referral regarding community, social, and government services. Through bc211 you can find seniors’ services, children and youth programs, employment support, legal assistance, mental health and addiction services, housing and shelter information, and much more.

This confidential, multilingual telephone and texting service is available by phoning 2-1-1 in the Metro Vancouver, Fraser Valley, Squamish-Lillooet, and Sunshine Coast Regional Districts, as well as Vancouver Island and the Gulf Islands. Our directory of services is available to the entire province through our website. bc211 is funded by United Ways across BC.

With support from ICBC, Vancouver Coastal Health and TransLink, and funding from the Government of Canada’s New Horizons for Seniors program, bc211 has expanded its database with resources that can help seniors get around Metro Vancouver. All this information is a call away.

Are you a senior needing help getting around Metro Vancouver? Do you know someone else looking for transportation options? Dial 2-1-1.

For more information on the Seniors Transportation Information phone service visit starcanada.ca/seniors-transportation-hotline-and-hub.

For more information on bc211, visit us online, or simply dial 2-1-1.