bc211: Helping to navigate the complex network of human services

Strengthening communities by connecting people with the help they need

In British Columbia, bc211 was established in partnership with United Way to link people to community, social, and government resources and information. Through bc211, British Columbians access help, where and when they need it, including critical support during emergencies like wildfires and floods. Service is offered by phone in over 150 languages.

Our telephone service is currently available to approximately 80% of the population. Expanding bc211 phone services to all BC communities would help to alleviate some of the strain on the emergency and health care system throughout the province. We are advocating for a province-wide bc211 telephone service to ensure all British Columbians have equitable access to important resources for their daily needs, and non-emergency services support during crises.

Our online searchable database (available at www.bc211.ca) contains over 14,000 active listings of BC programs, services and agencies that cover everything from food banks and emergency shelters to financial assistance and mental health services.

By providing confidential, 24/7, multilingual access to social services and programs, bc211 directs people to the most appropriate assistance they need, without resorting to 911 emergency services.

Click here for information on how to connect to services through bc211.