Our History

April 2010 211 British Columbia Services Society, operating under the name bc211, was officially launched, serving people in Metro Vancouver, Fraser Valley and Squamish-Lillooet Regional Districts.
2014 211 phone service expanded to the Sunshine Coast Regional District
2017 Our new website enabled province-wide online services
2020 bc211 expanded to provide phone, text, email and webchat services, 24/7 to people all across British Columbia


Today’s bc211 originated in 1953 as Vancouver’s Community Information Service. In 1958, the first edition of the Directory of Health, Welfare and Recreation Services was published, and later became the Red Book.

Over the next 30 years, information and referral services continued to expand and the Red Book directory was published annually. In 1985, the organization was renamed Information Services Vancouver, and began to deliver specialized help line services to support provincial and municipal programs, including: the Victim’s Information Line, Alcohol and Drug TRYLine, Problem Gambling Help Line, Youth Against Violence Line, and Shelter and Street Help Lines.