Inclusion Criteria

Inclusion Criteria for bc211’s Resource Database

The following defines the scope of bc211’s resource database and the standards by which inclusion/exclusion decisions are made.

Criteria for Inclusion:

  1. Nonprofit agencies providing community services.
  2. Federal, provincial, regional, and municipal government services, and elected representatives.
  3. Support groups.
  4. Publicly funded health care providers, including hospitals and residential care facilities.
  5. Groups performing system advocacy regarding issues and causes.
  6. Occupational organizations, especially those in the community service fields.
  7. Member organizations, such as churches and service clubs, offering free or low-cost services beyond their own membership.
  8. Organizations located outside BC:
    1. Providing service across BC; or
    2. Providing service to people dealing with issues related to the specialty help lines; or
    3. Providing a service not available locally, that is accessible through toll-free phone numbers and/or internet access.
  9. For-profit companies:
    1. Providing free or low-cost services to clients; or
    2. Contracted by a government agency to provide free or low-cost services to clients; or
    3. Meeting a free or low-cost service need not addressed by the nonprofit sector; or
    4. Meeting a service need for inquirers on the specialty help lines that is not addressed by the nonprofit sector.
  10. New organizations must have been in existence for at least six months before being included in any public directory. This does not preclude bc211from giving out information about a new organization if a caller requests it.
  11. Confirmation of licensure by a third party may be required before inclusion of services such as childcare, home care, and recovery homes.

bc211 reserves the right to exclude or include services according to agency priorities and resources.

If bc211 decides not to include an agency or program in its database, the agency has the right to appeal this decision through the following protocol:

  1. Consultation with the Manager of the Resources and Publications Department at bc211.
  2. If unresolved, contact the bc211 Chief Executive Officer, in writing, to challenge the exclusion. The Chief Executive Officer will respond to the agency within seven days.
  3. If still unresolved, submit concerns to the bc211 Board of Directors at next monthly meeting. The complainant will receive a reply within ten days of the Board meeting.


Last updated on August 5, 2016